PREPARING FOR YOUR FIRST VISIT
WHAT TO EXPECT

Our front desk is staffed Monday through Friday, 8am to 6pm.
If you call to make your first appointment (rather than filling out our online form), one of our knowledgeable and experienced patient care coordinators will ask you basic information about you and your pet, and depending on the problem and its urgency, will schedule you for your initial consultation. If it’s clearly an emergency, we may recommend that you go to the Pet+E.R. for an initial work-up.
Let us know if your pet has been seen for this issue by your primary veterinarian or by another specialist. (We will contact them to get records, including any test results.)
After the call, you’ll receive a new patient questionnaire to fill out and provide to us, preferably before your appointment.

Do not give your pet anything to eat after 10pm the night before your appointment. In the morning your pet may have water and their usual medications. If necessary, you can add a small treat to give medications.
Some conditions (diabetes, extremely young animals, other medical concerns) that may be impacted by fasting; this can be discussed with us prior to the appointment.
Please bring all medications your pet takes in their original packaging to your appointment.

If your primary veterinarian or any specialists you have seen have not sent us your pet's records or radiographs, please bring hard copies with you to the appointment.
The appointment will last approximately one hour. During this time, one of our technicians will gather a complete medical history.
Your pet will also undergo a full neurological and physical examination conducted by our neurologist. Afterward, you will receive a treatment plan that outlines the necessary diagnostic tests and follow-up procedures.
If the neurologist determines that an MRI is the next appropriate step, it can either be performed on the same day as your appointment or scheduled for a later date.

Your initial appointment will last approximately an hour; recheck appointments/rechecks are typically half an hour.
No; however, we take CareCredit and ScratchPay. More on payment options can be found here.
We proudly offer discounts to active military and rescues. Learn about our charitable giving efforts here.
We are on-call for neurological emergencies 24/7, 365 days a year.
If you are trying to connect with us outside our normal business hours (Monday-Friday, 8am-6pm), we recommend that you connect with your local emergency vet first! They will assess whether your emergency is neurological and contact our on-call doctor. If you feel this is a neurological emergency (such as your pet suddenly being unable to walk), you can bring your pet to Pet+E.R. They will do an initial work-up and contact us if a neurological consult is warranted.
Generally, yes, but this depends on the MRI schedule. It is more likely if your appointment is earlier in the day.

Our veterinarians have more than eight decades of combined experience and are supported by a fantastic team of technicians and administrative staff.

Neurology & Neurosurgery

Neurology & Neurosurgery

Neurology & Neurosurgery